پرائیویسی پالیسی

1. Who We Are

Kalayra International is a ویزا کنسلٹنسی and application-assistance business. We help clients prepare, organize and جمع کریں visa, امیگریشن, travel and related applications to the relevant embassies, consulates, government departments and other third-party authorities. We are not an embassy, consulate, or government body, and we do not issue visas or make visa decisions.

This Policy applies wherever we act as the party responsible for deciding how and why your personal information is processed in connection with our website and خدمات.

2. Information We Collect

We collect information in a few different ways: information you give us directly, information generated as part of delivering ہماری خدمات, and information collected automatically when you use our website.

2.1 Information You Provide Directly

This includes information you جمع کریں through our forms, ای میل, واٹس ایپ, فون, or in person, such as your نام, and any other details you choose to share with us when making an enquiry.

2.2 رابطہ & مشاورت Information

When you book a consultation or رابطہ کریں, we collect the رابطہ کریں details you provide (for example, فون نمبر, ای میل ایڈریس, and preferred رابطہ کریں method) along with the details of your enquiry, so that we can respond and, where relevant, prepare for your consultation.

2.3 سروس & اہلیت Information

Where you engage us for consultancy or application-assistance خدمات, we collect the personal, educational, professional, financial and travel-history information reasonably necessary to assess اہلیت for a given visa category and to prepare an application on your behalf.

2.4 Identity & Travel دستاویزات

Depending on the سروس, we may need to collect copies of identity and travel دستاویزات, which can include passports, national identity دستاویزات, photographs, visas, educational certificates, employment letters, financial statements, and other supporting دستاویزات لازمی by the relevant authority for your application. We collect only the document types that are relevant to the specific سروس or application you have asked us to assist with.

2.5 Website & Technical Information

When you browse our website, our hosting and analytics infrastructure may automatically record limited technical information, such as browser type, device type, general (non-precise) location inferred from IP address, pages visited, and referring pages, to help the website function correctly and to understand how it is used.

2.6 Cookies & Similar Technologies

Our website uses cookies and similar technologies. Details of the categories of cookies we use and how you can control them are set out in our کوکی پالیسی, which forms part of this Privacy Policy.

3. Cookies & Similar Technologies

For full details on the cookies used on this website, why we use them, and how to manage your preferences, please see our کوکی پالیسی.

4. How We Use Your Information

We use the information we collect for the following purposes:

• سروس delivery and application assistance: assessing اہلیت, preparing documentation, and assisting with the submission of applications to the relevant embassies, consulates or government departments on your behalf.
• Communication: responding to enquiries, scheduling consultations, sending updates on the status of your case, and answering questions you raise with us.
• Website, security and administration: operating, maintaining and securing our website, diagnosing technical issues, and keeping internal records of our client relationships.
• Legal and administrative purposes: meeting our own recordkeeping, accounting and administrative needs, and responding to legitimate requests from authorities where we are لازمی to do so.

We do not use your identity or travel دستاویزات for any purpose other than delivering the سروس you have engaged us for, unless you separately ask us to use them for something else.

5. Data Retention

We retain personal information, including passport and identity دستاویزات, for as long as is reasonably necessary for the purpose it was collected — including delivering the سروس you engaged us for, meeting the processing تقاضے of the relevant application, ongoing operational needs such as case follow-up, and any applicable recordkeeping obligations that apply to our business. We do not set a single fixed retention period across all document and information types, because the appropriate retention period depends on the nature of the سروس, the تقاضے of the authority the application was submitted to, and whether the case remains open.

When information is no longer needed for these purposes, we take reasonable steps to delete or securely dispose of it, or to de-identify it where deletion is not practicable.

6. Internal Access to Your Information

Access to your personal information and دستاویزات, including identity and travel دستاویزات, is limited internally to the staff and consultants who reasonably need it to work on your case, respond to your enquiry, or otherwise support delivery of ہماری خدمات. We do not make your دستاویزات generally accessible within our organization beyond what is needed for these purposes.

7. Sharing of Information

We do not sell your personal information. We share information with third parties only where it is necessary to deliver the سروس you have asked us to provide, or where we are legally لازمی to do so. This can include:

• The embassy, consulate, government department, or other authority to which your application is being submitted, to the extent لازمی for that application.
• سروس providers who support our operations, such as hosting, IT support, or courier خدمات, acting on our instructions and only for the purpose of supporting our خدمات.
• Professional advisors, where reasonably necessary for us to obtain advice relevant to operating our business.
• Authorities or third parties where disclosure is لازمی by applicable law or a valid legal طریقہ کار.

We do not share your identity or travel دستاویزات with any third party beyond what is necessary to طریقہ کار the specific application or سروس you have engaged us for.

8. Your Rights & Requests

You may ask us تعارف the personal information we hold تعارف you, request that we correct inaccurate information, or ask us to delete information that is no longer needed for the purposes described in this Policy. Where we are unable to fulfil a request — for example, because we are لازمی to keep certain records, or because a case is still active with a third-party authority — we will explain why.

To make a request, please رابطہ کریں using the details in the رابطہ کریں section below. We may need to verify your identity before acting on a request.

9. Data Security

We use reasonable administrative, technical and organizational measures designed to protect the personal information and دستاویزات we hold from loss, misuse, unauthorized access, disclosure, alteration and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We encourage you to share دستاویزات with us only through the channels we make available for that purpose, and to let us know promptly if you believe any information you have shared with us has been compromised.

10. Children's Privacy

ہماری خدمات are directed at adults seeking visa and امیگریشن consultancy assistance. We understand that some applications — such as family or dependent visa categories — may require us to طریقہ کار information relating to a minor as part of a parent's or guardian's application. In such cases, that information is provided to us by the parent or legal guardian, and is used strictly for the purposes of the relevant application, consistent with this Policy.

11. Changes to This Policy

We may update this پرائیویسی پالیسی from time to time to reflect changes in ہماری خدمات, practices, or for other operational, legal, or regulatory reasons. When we make changes, we will update the effective date at the top of this page. We encourage you to review this Policy periodically.

12. رابطہ کریں

If you have questions تعارف this پرائیویسی پالیسی, or wish to make a request تعارف your personal information, please رابطہ کریں:

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